TY  - BOOK
AU  - Dahlgaard,J.J.
AU  - Kristensen,Kai
AU  - Kanji,Gopal K.
TI  - Fundamentals of total quality management: process analysis and improvement 
SN  - 9780748772933 (paperback)
U1  - 658.4013 
PY  - 1998///
CY  - London
PB  - Taylor & Francis
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -