At your service : a hands-on guide to the professional dining room /
The Culinary Institute of America ; John W. Fischer.
- Hoboken, N.J. : J. Wiley, c2005.
- 210 p. : ill. ; 23 cm.
Includes bibliographical references (p. 201-202) and index.
1. The basics of hospitality and service - 2. The relationship between the front and the back of the house - 3. The front door - 4. Preparation for service - 5. Serving guests: the main event - 6. Tableside cooking - 7. Beverage service - 8. Staffing challenges - 9. Taking care of business - 10. It's going to happen: handling emergencies - Glossary - Resources - Index.