TY  - BOOK
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - The management and control of quality
SN  - 0324225032 (Int. student ed.)
U1  - 658.562 
PY  - 2005///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Quality control
KW  - Total quality management
KW  - Quality assurance
N1  - Includes bibliographical references and index; Preface Pt 1 The quality system : 1. Introduction to quality 2. Total quality in organizations 3. Philosophies and frameworks -- Pt 2 The Management System 4. Focusing on customers 5. Leadership and strategic planning 6. Human resource practices 7. Process management 8. Performance measurement and strategic information management 9. Builing and sustaining total quality organizations -- Pt 3 Six sigma and the technical system: 10. Principles of six sigma 11. Statistical thinking and applications 12. Design for six sigma 13. Tools for process improvement 14. Statistical process control. -- Appendixes
ER  -