Business performance measurement and management :  new contents, themes and challenges / 
[edited by] Paolo Taticchi. 
 - Berlin :  Springer-Verlag,  2010. 
 - xxi, 376 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9783642047992 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement.<br/>Performance--Measurement.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.401  / BUS 2010