TY  - BOOK
AU  - Taticchi,Paolo
TI  - Business performance measurement and management: new contents, themes and challenges 
SN  - 9783642047992 (hbk.)
U1  - 658.401 
PY  - 2010///
CY  - Berlin
PB  - Springer-Verlag
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references
ER  -