Problem solving /
Graham Wilson.
- 2nd ed.
- London : Kogan Page, 2000.
- vii, 245 p. : ill. ; 24 cm.
- The fast-track MBA series .
Published in association with PricewaterhouseCoopers. First published as: Problem-solving and decision-making. 1993.
1. The right climate and the right culture - 2. More than one mission - 3. Communication - 4. Achieving results through small groups - 5. Conflict and misunderstanding in large groups - 6. I can't change - can I? - 7. Transitions - 8. Unstructured problem solving - 9. Problem-solving models - 10. Pinpointing the problem - 11. Recording data - 12. Informing ourselves and others - 13. Deciding on and designing solutions - 14. Effect and evaluate.