TY  - DATA
AU  - Miller,Lee
TI  - Customer service plus
U1  - 658.812 
PY  - 2005///
CY  - Orem, UT
PB  - Makau
KW  - Customer services
N1  - Introduction - Customer Service Basics - Customer Service attitude - Customer service process - Customer Service by Telephone - Course wrap-up
ER  -