Anton, Jon. <br/><br/>
Call center benchmarking  how good is "good enough" /  [electronic resource] : 
by Jon Anton and David Gustin ; assisted by Stijn Spit. 
 - West Lafayette, Ind. :  Ichor Business Books/Purdue University Press,  c2000. 
 - viii, 84 p. :  ill. ;  23 cm. 
 - Customer access management .
 - Customer access management. .
<br/><br/>Includes bibliographical references (p. 75-76) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management.--United States<br/>Benchmarking (Management)--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HG1616.C29  / A57 2000eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12