@book{48064,
	author = {Langford, Beverly Y., and ebrary, Inc.},
	title = {The etiquette edge},
	publisher = {American Management Association,},
	year = {c2005.},
	address = {New York :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10120197}
}