Evenson, Renee,  1951- <br/><br/>
Customer service training 101  quick and easy techniques that get great results /  [electronic resource] : 
Renee Evenson. 
 - New York :  American Management Association,  c2005. 
 - ix, 207 p. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Employees--Training of.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E89 2005eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12