TY  - BOOK
AU  - Evenson,Renee
ED  - ebrary, Inc.
TI  - Customer service training 101: quick and easy techniques that get great results 
AV  - HF5415.5 .E89 2005eb
U1  - 658.8/12 22
PY  - 2005///
CY  - New York
PB  - American Management Association
KW  - Customer relations
KW  - Customer services
KW  - Employees
KW  - Training of
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10120166
ER  -