Evans, James R.  1950- <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans. 
 - Eighth edition. 
 - xv, 470 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781305662223 1305662229 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality assurance.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / EVA 2017