Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. - xvii, 339 pages : illustrations ; 21 cm Includes bibliographical references and index. ISBN: 9780789011411 0789011417 Subjects--Topical Terms: Hospitality industry--Management.Tourism--Management.Leisure industry--Management. Dewey Class. No.: 647.940685 / SER 2001