TY  - BOOK
AU  - McLaren,Ian R.
TI  - Communication excellence: using NLP to supercharge your business skills 
SN  - 189983639X (pbk.)
U1  - 658.45 
PY  - 2000///
CY  - Carmarthen, UK
PB  - Crown House
KW  - Communication in management
KW  - Neurolinguistic programming
N1  - Includes bibliographical references (p. 216-218); 1: Understanding yourself - 2: Making their moves - 3: Hearing their words - 4: Valuing their emotions - 5. Patterns of behaviour - 6. Structures of language - 7. Sets of values - 8. Directing behaviour - 9. Imparting information - 10. Boosting feelings
ER  -