O'Shannessy, Vivienne,  1962- <br/><br/>
The road to hospitality :  skills for the new professional / 
Vivienne O'Shannessy and Dean Minett. 
 - 3rd ed. 
 - Frenchs Forest NSW :  Pearson Education,  2008. 
 - xii, 424 p. :  ill. ;  25 cm. +  1 DVD (sd., col. ; 4 3/4 in.) 
<br/><br/> Accompanies DVD : The road to hospitality : interactive DVD. c2009. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Ch 1: Develop and update hospitality industry knowledge - Ch 2: Work with colleagues and customers - Ch 3: Work in a socially diverse environment - Ch 4: Follow health, safety and security procedures - Ch 5: Follow workplace hygiene procedure - Ch 6: Communicate on the telephone - Ch 7: Provide quality customer service - Ch 8: Provide visitor information - Ch 9: Sell products and service - Ch 10: Coach others in job skills - Ch 11: Career paths and job seeking skills. 
<br/><br/> "The road to hospitality interactive DVD helps students gain a better understanding of the knowledge and skills required to be successful in the hospitality industry"--Container. 
<br/><br/><label>ISBN: </label>9780733990472 (pbk.) 9780733990496 (DVD) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Vocational guidance--Australia.<br/>Hospitality industry--Australia.<br/>Tourism--Vocational guidance--Australia.
<br/><br/><label>Dewey Class. No.: </label>647.94023  / OSH