TY  - BOOK
AU  - O'Shannessy,Vivienne
AU  - Minett,Dean
TI  - The road to hospitality: skills for the new professional 
SN  - 9780733990472 (pbk.)
U1  - 647.94023 
PY  - 2008///
CY  - Frenchs Forest NSW
PB  - Pearson Education
KW  - Hospitality industry
KW  - Vocational guidance
KW  - Australia
KW  - Tourism
N1  - Accompanies DVD : The road to hospitality : interactive DVD. c2009; Includes bibliographical references and index; Ch 1: Develop and update hospitality industry knowledge - Ch 2: Work with colleagues and customers - Ch 3: Work in a socially diverse environment - Ch 4: Follow health, safety and security procedures - Ch 5: Follow workplace hygiene procedure - Ch 6: Communicate on the telephone - Ch 7: Provide quality customer service - Ch 8: Provide visitor information - Ch 9: Sell products and service - Ch 10: Coach others in job skills - Ch 11: Career paths and job seeking skills
N2  - "The road to hospitality interactive DVD helps students gain a better understanding of the knowledge and skills required to be successful in the hospitality industry"--Container
ER  -