TY - BOOK AU - Ulmer,Robert R. AU - Sellnow,Timothy L. AU - Seeger,Matthew W. TI - Effective crisis communication: moving from crisis to opportunity SN - 9781452257518 (paperback) U1 - 658.477 PY - 2015///] CY - Los Angeles PB - SAGE KW - Emergency management KW - Crisis management KW - Communication in management KW - Communication in organizations N1 - Includes bibliographical references and index ER -