Jeston, John. <br/><br/>
Management by process  a roadmap to sustainable business process management /  [electronic resource] : 
by John Jeston and Johan Nelis. 
 - 1st ed. 
 - Amsterdam ;  Boston :  Elsevier/Butterworth-Heinemann,  2008. 
 - xviii, 303 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [295]-296) and index. 
<br/><br/>Overview and case studies -- Importance of business processes -- Case studies: Introduction -- Citibank Germany -- Nedbank South Africa -- Wealth management organization -- Aveant Home Care -- Management by Process: A roadmap to sustainable BPM -- Introduction -- Process leadership -- Process governance -- Strategic alignment -- People capability -- Project execution -- Future of BPM -- Appendices: Process leadership -- Process governance -- People capability -- Technology. 
<br/><br/><br/>Electronic reproduction. <br/>Amsterdam : <br/>Elsevier Science & Technology, <br/>2009. <br/>Mode of access: World Wide Web. <br/>System requirements: Web browser. <br/>Title from title screen (viewed on Dec. 3, 2009). <br/>Access may be restricted to users at subscribing institutions. 
<br/><br/><label>ISBN: </label>9780750687614 0750687614 
<br/><br/><label>Source: </label>149298:149452  Elsevier Science & Technology  http://www.sciencedirect.com 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change.<br/>Business planning.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD58.87  / .J47 2008 
<br/><br/><label>Dewey Class. No.: </label>658.4063