TY  - ADVS
AU  - Collins,Cath
AU  - Henry,Michael
ED  - Video Education Australasia.
ED  - Insight Media (Firm)
TI  - Customer service
T2  - Communication in the Workplace Series
U1  - 658.812 
PY  - 2006///
CY  - Bendigo, Vic.
PB  - Video Education Australiasia
KW  - Customer services
KW  - Customer relations
N1  - Writer, Cath Collins; producer, Michael Henry
N2  - This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should
ER  -