TY - BOOK AU - Bovée,Courtland L. AU - Thill,John V. TI - Business communication essentials SN - 0131679813 (pbk.) U1 - 651.7 PY - 2006/// CY - Upper Saddle River, NJ PB - Pearson Prentice Hall KW - Business communication KW - Business writing KW - Business presentations N1 - Includes bibliographical references and index; Understanding business communication in today's workplace -- Communicating in teams and mastering listening and nonverbal communication skills -- Planning business messages -- Writing business messages -- Completing business messages -- Working with letters, memos, e-mail, and instant messages -- Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Understanding and planning business reports and proposals -- Composing and completing business reports and proposals -- Preparing and giving oral business presentations -- Searching for employment and preparing employment messages -- Interviewing for employment and following up; 1 electronic optical disc (CD-ROM) (4 3/4 in.) : Peak performance : grammar & mechanics 2.0 ER -