TY  - SOUND
AU  - Blackman,Jeff
ED  - Jack Wilson & Associates
TI  - The basics of profitable customer service
U1  - 658.812 
PY  - 1995///]
CY  - Chicago, IL
PB  - JWA Video
KW  - Customer services
N1  - Lecturer and trainer Jeff Blackman
N2  - This program teaches the ten dimensions of service quality, how to develop a caring attitude toward customers, 13 strategies to becoming a better listener, the VIN and Serv philosophy of high quality customer service, techniques to keep customers coming back again, why it's important to provide more in perceived value than receive in payment.
ER  -