Pigues, D. Keith. <br/><br/>
Winning with customers :  a playbook for B2B / 
D. Keith Pigues, Jerry Alderman. 
 - Hoboken, N.J. :  John Wiley,  c2010. 
 - xxix, 429 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780470547991 (hbk.) 0470547995 (hbk.) 9780470768495 (ebk.) 9780470768501 (ebk.) 9780470768518 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Consumer satisfaction.<br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / PIG 2010