Kuzmeski, Maribeth. <br/><br/>
And the clients went wild! :  how savvy professionals win all the business they want / 
Maribeth Kuzmeski. 
 - Hoboken, N.J. :  John Wiley,  c2010. 
 - xvii, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 255) and index. 
<br/><br/><label>ISBN: </label>0470601760 (hbk.) 9780470601761 (hbk.) 9780470769881 (ebk.) 9780470769898 (ebk.) 9780470769904 (ebk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Success in business.
<br/><br/><label>Dewey Class. No.: </label>658.8  / KUZ 2010