TY  - BOOK
AU  - Kuzmeski,Maribeth
TI  - --And the clients went wild!: how savvy professionals win all the business they want 
SN  - 0470601760 (hbk.)
U1  - 658.8 
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Customer services
KW  - Success in business
N1  - Includes bibliographical references (p. 255) and index
ER  -