Darmawan, Budi. <br/><br/>
Business service management best practices  [electronic resource] / 
[Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. 
 - 1st ed. 
 - Austin, TX :  IBM, International Technical Support Organization,  c2004. 
 - xii, 170 p. :  ill. 
 - IBM redbooks .
 - IBM redbooks. .
<br/><br/> "Tivoli software"--Cover.  "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.  "June 2004."  "SG24-7053-00." 
<br/><br/>Includes bibliographical references (p. 165-166) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Tivoli Business Systems Manager.<br/>IBM Tivoli service level advisor.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Data processing--Management.<br/>Electronic commerce--Management.<br/>Information technology--Management.<br/>Service-level agreements.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD30.37  / .D37 2004eb 
<br/><br/><label>Dewey Class. No.: </label>658/.0285