TY  - BOOK
AU  - Darmawan,Budi
AU  - Cox,Kimberly
AU  - Ragab,Bahaeldin
ED  - International Business Machines Corporation.
ED  - ebrary, Inc.
TI  - Business service management best practices
T2  - IBM redbooks
AV  - HD30.37 .D37 2004eb
U1  - 658/.0285 22
PY  - 2004///
CY  - Austin, TX
PB  - IBM, International Technical Support Organization
KW  - Tivoli Business Systems Manager
KW  - IBM Tivoli service level advisor
KW  - Business
KW  - Data processing
KW  - Management
KW  - Electronic commerce
KW  - Information technology
KW  - Service-level agreements
KW  - Electronic books
KW  - local
N1  - "Tivoli software"--Cover; "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso; "June 2004."; "SG24-7053-00."; Includes bibliographical references (p. 165-166) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10112942
ER  -