Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] /
[Edson Manoel ... et al.].
- 1st ed.
- Austin, TX : IBM, International Technical Support Organization, c2004.
- xvi, 546 p. : ill.
- IBM redbooks .
- IBM redbooks. .
"December 2004." "SG24-6464-00."
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Tivoli Business Systems Manager. IBM Tivoli service level advisor.
Business--Data processing--Management. Electronic commerce--Management. Information technology--Management. Service-level agreements.