Gerson, Richard F. <br/><br/>
Measuring customer satisfaction  [electronic resource] / 
Richard F. Gerson. 
 - Menlo Park, Calif. :  Crisp Publications,  c1993. 
 - ix, 112 p. :  ill. ;  26 cm. 
 - Fifty-Minute series .
 - Fifty-Minute series. .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer services--Evaluation.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G46 1993eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12