TY  - BOOK
AU  - Gerson,Richard F.
ED  - ebrary, Inc.
TI  - Measuring customer satisfaction
T2  - Fifty-Minute series
AV  - HF5415.5 .G46 1993eb
U1  - 658.8/12 20
PY  - 1993///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - Customer services
KW  - Evaluation
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10058026
ER  -