Pande, Peter S. <br/><br/>
The Six Sigma leader :  how top executives will prevail in the 21st century / 
Peter S. Pande ; foreword by W. James McNerney, Jr. 
 - New York :  McGraw-Hill,  c2007. 
 - xii, 275 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introction: a new standard for 21st-century leaders - 1. What is six sigma leadership? - 2. Change and constancy - 3. Certainty and doubt - 4. Speed and deliberateness - 5. Teamwork and independence - 6. Now, tomorrow, and next year - 7. Customer first ...  and last - 8. Selling people, telling people - 9. Bringing six sigma leadership to life - Afterword: life under six sigma leadership - Index. 
<br/><br/><label>ISBN: </label>007145408X (hbk.) 9780071454087 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Organizational change.<br/>Organizational learning.<br/>Organizational effectiveness.<br/>Six sigma (Quality control standard)
<br/><br/><label>Dewey Class. No.: </label>658.4013  / PAN