TY  - BOOK
ED  - Educational Foundation (National Restaurant Association)
TI  - NRAEF ManageFirst customer service: competency guide 
SN  - 0132283816 (pbk.)
U1  - 647.94068 
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson / Prentice Hall
KW  - Hospitality industry
KW  - Customer services
N1  - "A foundation topic of the NRAEF Certificate program"--Cover; Includes Index; Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit
ER  -