Negotiating essentials : theory, skills, and practices /
Michael R. Carrell, Christina Heavrin.
- Upper Saddle River, N.J. : Prentice Hall, c2008.
- x, 278 p. : ill. ; 24 cm.
Includes bibliographical references and index.
1. An introduction to negotiation -- 2. The negotiation process: four stages -- 3. Distributive bargaining -- 4. Integrative bargaining -- 5. Gaining leverage through power and persuasion -- 6. Strategy -- 7. Impasse and alternative dispute resolution (ADR) -- 8. Ethics, fairness, and trust in negotiation -- 9. The influence of culture and gender on negotiations -- 10. Closing the deal - Index.