TY - BOOK AU - Sabri,Ehap H. AU - Shaikh,Salim N. TI - Lean and agile value chain management: a guide to the next level of improvement SN - 9781604270259 (hbk.) U1 - 658.401 PY - 2010/// CY - Ft. Lauderdale, FL PB - J. Ross KW - Business logistics KW - Quality control KW - Cost effectiveness KW - Organizational effectiveness N1 - Includes bibliographical references and index; The big picture of lean and agile value chain -- Lean and agile value chain building blocks and maturity levels -- Supplier relationship management superprocess -- Supply chain management superprocess -- Customer relationship management superprocess -- Lean and agile value chain technology applications and trends -- Transformation program cycle -- Change management supported processes -- Lean and agile value chain transformation case study : office systems -- Lean and agile value chain success stories and lessons learned ER -