TY  - BOOK
AU  - Brophy,Peter
TI  - Measuring library performance: principles and techniques 
SN  - 9781856045933 (hbk.)
U1  - 025.58 
PY  - 2006///
CY  - London
PB  - Facet
KW  - Public services (Libraries)
KW  - Evaluation
N1  - Includes bibliographical references and index
N2  - "This important book is the first to provide an accessible account of current thinking and research on the evaluation of library services, both traditional and - importantly - electronic. Illustrated throughout with a range of internationally based examples across the different library sectors, it is structured to focus primarily on the intended service user (outcome and impact perspectives), then to look at service management (output and process issues) and the building blocks of services (inputs), and finally to draw together these strands by examining some of the broader frameworks for evaluation that have emerged."--Back cover
ER  -