TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9780324381320 (paperback)
U1  - 658.4013 
PY  - 2008///]
CY  - Mason, OH
PB  - Thomson Business and Economics
KW  - Total quality management
N1  - Revised edition of: Total quality : management, organization and strategy. 4th edition; Includes bibliographical references and index
ER  -