Teboul, James,  1940- <br/><br/>
Service is front stage :  positioning services for value advantage / 
by James Teboul. 
 - Hampshire [England] :  Palgrave Macmillan :  Insead Business Press,  2006. 
 - xi, 161 p.  ill.  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0230006604 (pbk.) 9780230006607 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Service industries--Management.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / TEB