TY  - BOOK
AU  - Teboul,James
TI  - Service is front stage: positioning services for value advantage 
SN  - 0230006604 (pbk.)
U1  - 658.812 
PY  - 2006///
CY  - Hampshire [England]
PB  - Palgrave Macmillan, Insead Business Press
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -