TY  - BOOK
AU  - Rowson,Pauline
TI  - Successful customer service
T2  - Successful
SN  - 9780980751611 (pbk.)
U1  - 658.812 
PY  - 2010///
CY  - Sydney
PB  - Crimson
KW  - Customer relations
KW  - Customer services
N1  - Includes index
ER  -