TY  - BOOK
AU  - Dahlgaard,J.J.
AU  - Kristensen,Kai
AU  - Kanji,Gopal K.
TI  - Fundamentals of total quality management: process analysis and improvement 
SN  - 9780203930021 (ebk.)
U1  - 658.4013 22
PY  - 2002///
CY  - London, New York
PB  - Taylor & Francis
KW  - Total quality management
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - https://ezproxy.taylors.edu.my/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=218680
ER  -