Technical industrial study (L) BDH 15 - March, 2005 - 1 v. (various pagings) ill. ; 30 cm.

Cover title Technical industrial reports submitted to Taylor's College, School of Hospitality and Tourism.

Comparison of HPPS and SunSystem in purchasing department at PJ Hilton / Li Xiaochen - The study of guest complaint handling of front office department and customer relations section in Berjaya Times Square Hotel & Convention Centre / Loh Mui Seng - An analysis of three types of loyalty programmes in Hilton Petaling Jaya / Lourdesia Chee Siat Loi - The role of public relations in organizing the Bridal Fair in JW Marriott Hotel, Kuala Lumpur / Low Soon Mun.


Taylor's College. School of Hospitality and Tourism

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