Process improvement enhancing your organization's effectiveness / [electronic resource] :
Eileen Flanigan, Jon Scott.
- Menlo Park, Calif. : Crisp, c1995.
- viii, 106 p. : ill.
- A fifty-minute series book .
- Fifty-Minute series. .
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.