TY  - BOOK
AU  - Rao,Madanmohan
TI  - Knowledge management tools and techniques: practitioners and experts evaluate KM solutions 
SN  - 9780750678186 (pbk.)
U1  - 658.4038 
PY  - 2005///
CY  - Amsterdam, Boston
PB  - Elsevier/Butterworth-Heinemann
KW  - Knowledge management
KW  - Organizational learning
KW  - Data processing
KW  - Management information systems
KW  - Information resources management
KW  - Database management
N1  - Includes bibliographical references and index
N2  - "This book enables the reader to understand and evaluate the vast offerings of KM solutions in the three areas of technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies relate the real story of choosing and implementing various KM tools and techniques. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice." "Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital."--Back cover
ER  -