Service quality  crossing boundaries /  [electronic resource] : 
guest editor, Steve Tax. 
 - Bradford, England :  Emerald Group Pub,  c2003. 
 - 151 p. 
 - Managing service quality ;  v.13, no. 2 .
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>TS156  / .S47 2003eb