TY  - BOOK
AU  - de Ruyter,DrKo
ED  - ebrary, Inc.
TI  - Research in e-service
T2  - International Journal of Service Industry Management. No. 5
AV  - HF5548.32 .R47 2002eb
PY  - 2002///
CY  - Bradford, England
PB  - Emerald Group Pub
KW  - Electronic commerce
KW  - Service industries
KW  - Management
KW  - Electronic books
KW  - local
N1  - Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10052791
ER  -