TY  - BOOK
AU  - Fuller,Catherine
AU  - Taylor,Phil
TI  - A toolkit of motivational skills: encouraging and supporting change in individuals 
SN  - 9780470516584 (pbk.)
U1  - 153.85 
PY  - 2008///
CY  - Chichester
PB  - John Wiley
KW  - Motivation (Psychology)
KW  - Employee motivation
KW  - Problems, exercises, etc
N1  - Includes bibliographical references and indexes; 1. What is a motivational approach? 2. How effective is the motivational approach? 3. How to use the toolkit to meet individual requirements. 4. Establishing rapport and making contracts. 5. Exploring current motivation. 6. The cycle of change. 7. Listening skills. 8. Summarising and reflective listening. 9. Asking open questions. 10. Working with resistance. 11. Exploring ambivalence. 12. Developing the desire to change. 13.  Affirmation and confidence to change. 14. Motivational action planning. 15. Supporting change. 16. Putting it all together; cultivating your skills
ER  -