@book{70708,
	author = {Bourne, Mike. and ebrary, Inc.},
	title = {Selected papers from the 5th International PMA Conference, London, July 2006},
	publisher = {Emerald Group Pub,},
	year = {c2007.},
	series = {Measuring Business Excellence, the journal of organizational performance management ;},
	address = {Bradford, England :},
	url = {https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10172248}
}