Poll, Roswitha. <br/><br/>
Measuring quality :  performance measurement in libraries / 
 Measuring quality 
Roswitha Poll,  Peter te Boekhorst. 
 - 2nd revised ed. 
 - Munchen :  K.G. Saur,  c2007 
 - 269 p. :  ill. ;  22 cm. 
 - IFLA publications    0344-6891 .
<br/><br/> "IFLA publications, edited by Sjoerd Koopman" - T.p. verso  Previous ed.: 1996. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Preface.  - Preface. - 1. The role of performance indicators in quality management. - 2. Indicators of impact or outcome. - 3. Overview of the indicators. - 4. Description of the indicators. - 5. List of indicators. - A. Resources, infrastructure. - B. Use. - C. Efficiency. D. Potentials and development. - Annex 1: Calculating costs. - Annex 2. Main sources of the indicators Selective bibliography. - Index to the indicators. 
<br/><br/><label>ISBN: </label>9783598220333 (hbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>027.7  / POL