TY  - BOOK
AU  - Poll,Roswitha
AU  - Boekhorst,Peter te
TI  - Measuring quality: performance measurement in libraries 
SN  - 9783598220333 (hbk)
U1  - 027.7 
PY  - 2007///
CY  - Munchen
PB  - K.G. Saur
KW  - Libraries
KW  - Evaluation
N1  - "IFLA publications, edited by Sjoerd Koopman" - T.p. verso; Previous ed.: 1996; Includes bibliographical references and index; Preface.  - Preface. - 1. The role of performance indicators in quality management. - 2. Indicators of impact or outcome. - 3. Overview of the indicators. - 4. Description of the indicators. - 5. List of indicators. - A. Resources, infrastructure. - B. Use. - C. Efficiency. D. Potentials and development. - Annex 1: Calculating costs. - Annex 2. Main sources of the indicators Selective bibliography. - Index to the indicators
ER  -