TY - BOOK AU - Black,Joanne S. TI - No more cold calling: the breakthrough system that will leave your competition in the dust SN - 0446577790 (hbk.) U1 - 658.85 PY - 2006/// CY - New York PB - Warner Business Books KW - Selling KW - Business referrals N1 - Includes index; Catch the referral spirit -- Buckle up! -- Round up the usual suspects (and get rid of them) -- The world is your sales team -- Follow the yellow brick road -- Tick, tick, tick : you have ten seconds to get a smile -- All the wrong places -- Include everything-even the kitchen sink -- Looking good : the secret of attraction -- Take it out for a spin -- The responsibilities of management : get the rocks out of the road -- Selling bells and whistles or the whole train? -- Red flags : before you hit the panic button -- One more thing -- You can do it! ER -