TY  - BOOK
AU  - Inghilleri,Leonardo
AU  - Solomon,Micah
ED  - ebrary, Inc.
TI  - Exceptional service, exceptional profit: the secrets of building a five-star customer service organization 
AV  - HF5415.5 .I543 2010eb
U1  - 658.8/12 22
PY  - 2010///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Consumer satisfaction
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - https://ezproxy.taylors.edu.my/login?url=http://site.ebrary.com/lib/taylorscollege/Doc?id=10382988
ER  -